Library Friends Turn Feedback Into Reality


What if the library had Google Glass for checkout? What if the library had drones to deliver books? What if the library had nap pods?

These are just a few of the nearly 600 suggestions the OSU Edmon Low Library recently received when it spent two weeks asking students to complete the sentence, "What if the library …"

"We're always open to feedback from students," says Sheila Grant Johnson, dean of libraries. "We were eager to hear what students might suggest if we invited them to give us their most creative ideas."

The methods used for the feedback campaign were purposefully low-tech. A dedicated wall on the first floor of the OSU Edmon Low Library was stocked with sticky notes, and signs invited students to be a partner in positive change by leaving suggestions on the wall.

To complement the written feedback provided in the building, the library's team of Student Ambassadors conducted "man-on-the-street" interviews. They visited with students across campus asking them the simple question, "Can you complete the sentence, 'What if the library …'?"

"The responses were quite impressive," says Johnson. "We are always working on new ways to better serve our students, and we received a number of suggestions that we will be able to put in place quickly."

Examples of feedback that will be implemented in the upcoming year include free late-night coffee during finals week, phone charging stations and additional mobile white boards throughout the building.

Student suggestions like these are one reason contributing to the Friends of the OSU Library is such an important and impactful way to give. The Friends of the OSU Library is dedicated to supporting student services at the library, and it enables the library administration to quickly respond to feedback from students.

The Friends of the OSU Library have a history of supporting projects requested by students. In the past, the Friends have made it possible to extend hours of operation during finals week and expand popular services such as laptop checkout.

"Anyone can make a gift to the Friends, and donations of all sizes are combined to have major impact at the library," she says. "Because the library is here as a resource and service to every student regardless of classification or major, I really believe no other gift has greater potential to impact every single student at OSU."

What if the library had you as a friend? You can learn more about the Friends of the OSU Library or make a gift by visiting or calling Jill Johnson, director of development, at 405-385-0733.